Delivery Policy
While we take pride in our promise to deliver Products of acceptable quality to you but we are unable to
guarantee any firm delivery time or dates upon Order due to the use of an external courier service company.
As such, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages,
charges or expenses arising out of late delivery.
1. WHERE DO YOU DELIVER TO?
Delivery service is applicable to Malaysia only but this may be extended in the future depending on customer demands and needs.
1.1 However, we will not accept delivery to a P.O. Box address and it might not be possible for delivery to some locations in certain circumstances. In the event this happens, we may contact you to arrange for cancellation of the Order or delivery to an alternative address.
To ensure prompt delivery, you must notify us immediately in the event of a change of delivery address and/or contact number.
2. WHAT ARE THE SHIPPING CHARGES AND INSTRUCTIONS?
Delivery Charges will be calculated based on the weight and/or value of the Order received
1. WHERE DO YOU DELIVER TO?
Delivery service is applicable to Malaysia only but this may be extended in the future depending on customer demands and needs.
1.1 However, we will not accept delivery to a P.O. Box address and it might not be possible for delivery to some locations in certain circumstances. In the event this happens, we may contact you to arrange for cancellation of the Order or delivery to an alternative address.
To ensure prompt delivery, you must notify us immediately in the event of a change of delivery address and/or contact number.
2. WHAT ARE THE SHIPPING CHARGES AND INSTRUCTIONS?
Delivery Charges will be calculated based on the weight and/or value of the Order received
We are only able to deliver to one address in a single Order. To deliver to multiple addresses, we
recommend placing a separate Order for each address. Kindly note that combination of Orders into
one shipment is not possible.
Please do check the status of your Order via the courier service’s online tracker once you have received the tracking information of your parcel. Do allow at least 12 hours for the tracking number to be processed and reflected on the tracking system.
Upon delivery, you may be requested a signature/photo by courier service personnel to validate the delivery of the parcel. You may inspect the packaging of the parcel and ensure that the seal is not damaged or opened before you sign. In circumstances where the seal is found broken, you may take a photo of packaging and refuse the delivery, later please contact us and we will do our best to assist you.
Due to the impact of the epidemic, mostly condo/flat/office building or any locations with security/reception counters will not allow courier service personnel to enter. Hence, customer must be aware of the delivery restriction of your area as parcel could be delivered at security/reception counter.
If in the event that your parcel is not received but the delivery status is updated as delivered and signed, please report to us within 14 days from the date of the “Successful Delivery”. Otherwise, we are unable to accommodate any claim made thereafter.
3. WHERE IS MY PARCEL?
When your Order is ready to ship, you will receive a shipping notification via email and member center. You can then check the delivery status via courier service’s online tracker.
Please note that the estimated date is not actual delivery date. The actual date is subject to the arrangement of the courier company.
There will be no delivery services based on the relevant Malaysian states rest day(s) (i.e. Friday, Saturday or Sunday as the case may be) and on Malaysian public holidays.
4. WHAT SHOULD I DO IF THERE’S A DELAY IN DELIVERY?
We are sorry your parcel has been delayed. While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel via courier service’s online tracker.
However, please contact us if you found there is no update on delivery for 3 days and above.
5. WHAT HAPPENS IF I MISSED THE DELIVERY?
Depending on the courier company, your delivery may be rescheduling to the next 1-3 working days. You may also contact the courier company to arrange a redelivery by providing them your tracking number.
Take note: we are unable to arrange redelivery once the parcel has been returned to us. Kindly check on the delivery status via the courier service’s online tracker once you have received the tracking information of your parcel.
If you have any trouble receiving your Order, please reach out to us for further assistance.
6. CAN I BUY AN ITEM AND SHIP IT TO SOMEONE AS A GIFT?
Yes, you can, as long as you have provided the correct recipient details. We will process your Order according to the receiver’s detail. Unfortunately, we use standard packaging for all Orders, so we do not offer any special gift wrapping or greeting card.
Kasihku Marketing Sdn Bhd
All rights reserved
Please do check the status of your Order via the courier service’s online tracker once you have received the tracking information of your parcel. Do allow at least 12 hours for the tracking number to be processed and reflected on the tracking system.
Upon delivery, you may be requested a signature/photo by courier service personnel to validate the delivery of the parcel. You may inspect the packaging of the parcel and ensure that the seal is not damaged or opened before you sign. In circumstances where the seal is found broken, you may take a photo of packaging and refuse the delivery, later please contact us and we will do our best to assist you.
Due to the impact of the epidemic, mostly condo/flat/office building or any locations with security/reception counters will not allow courier service personnel to enter. Hence, customer must be aware of the delivery restriction of your area as parcel could be delivered at security/reception counter.
If in the event that your parcel is not received but the delivery status is updated as delivered and signed, please report to us within 14 days from the date of the “Successful Delivery”. Otherwise, we are unable to accommodate any claim made thereafter.
3. WHERE IS MY PARCEL?
When your Order is ready to ship, you will receive a shipping notification via email and member center. You can then check the delivery status via courier service’s online tracker.
Please note that the estimated date is not actual delivery date. The actual date is subject to the arrangement of the courier company.
There will be no delivery services based on the relevant Malaysian states rest day(s) (i.e. Friday, Saturday or Sunday as the case may be) and on Malaysian public holidays.
4. WHAT SHOULD I DO IF THERE’S A DELAY IN DELIVERY?
We are sorry your parcel has been delayed. While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel via courier service’s online tracker.
However, please contact us if you found there is no update on delivery for 3 days and above.
5. WHAT HAPPENS IF I MISSED THE DELIVERY?
Depending on the courier company, your delivery may be rescheduling to the next 1-3 working days. You may also contact the courier company to arrange a redelivery by providing them your tracking number.
Take note: we are unable to arrange redelivery once the parcel has been returned to us. Kindly check on the delivery status via the courier service’s online tracker once you have received the tracking information of your parcel.
If you have any trouble receiving your Order, please reach out to us for further assistance.
6. CAN I BUY AN ITEM AND SHIP IT TO SOMEONE AS A GIFT?
Yes, you can, as long as you have provided the correct recipient details. We will process your Order according to the receiver’s detail. Unfortunately, we use standard packaging for all Orders, so we do not offer any special gift wrapping or greeting card.
Kasihku Marketing Sdn Bhd
All rights reserved